Describa los logros y lecciones aprendidas más importante del programa:
ACHIEVEMENTS:
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More certainty and transparency on the inspection process and its results, in the benefit of employers and workers.
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Standardization of processes and transparency of monitoring actions to provide better service to citizens; and introduction of technological tools.
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Appropriate assistance to employers and workers on labor matters.
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Support of labor inspectors on the performance of their duties.
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Monitoring of programed inspection activities.
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Reduction of wait-times for assistance on work-related accidents by monitoring the media.
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Receiving labor-related claims and complaints presented by citizens via e-mail, assigning a file number for proper follow-up.
LESSONS LEARNED:
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Acknowledgment of the importance of standardizing processes and making monitoring actions transparent to provide a better service to citizens.
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The Command Center allows for a faster response to both employers and workers, while also providing assistance and advice in real time to staff in charge of inspecting companies.
Describa los desafíos del programa:
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The Command Center staff requires constant training in order to provide effective assistance and advice to labor inspectors.
Especificar si el programa cuenta con evaluaciones internas o externas y, si es el caso, incluir los principales hallazgos:
Internal: No
External: No
