Describe the program's most important achievements and lessons learned:
ACHIEVEMENTS:
The impact of PROFEDET services has significant outcomes:
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From December 2012 to December 2017, it provided nearly a million labor law enforcement services (955,033).
By the end of 2017, the Office had provided 168,844 services:
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86.1% of which were guidance and advice (44.0% online and over the phone, and 56% personalized).
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5.0% of which were conciliation and, in turn, there was a favorable outcome for workers in 82.8% of those cases.
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8.5% of which were legal representation and, in turn, there was a favorable resolution in 81.1% of demands.
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0.4% of which were writs of protection (amparo) brought in the defense of workers’ rights, and 58.3% of these were granted.
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Recovery of 1860.5 million Mexican pesos in favor of workers’ assets, an amount that includes conciliations and lawsuits.
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76,253 actions in favor of women workers and beneficiaries, 45.2% of the total operated in this period.
LESSONS LEARNED:
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PROFEDET offers workers and their families effective options to solve labor disputes, thus contributing to social peace in the country.
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PROFEDET attorneys are continuously learning updates to properly implement structural and constitutional reforms in the country, in order to be able to defend the rights of workers and their families appropriately.
Describe the challenges of the program:
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Using online media to reach a larger number of workers to provide PROFEDET services.
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Strengthening the presence and positioning of labor law enforcement on matters of federal jurisdiction at federal entities.
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Updating the online records system for labor law enforcement.
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Improving state legal representation services to address the increasing demand for this service.
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Mainstreaming a gender perspective when providing services.
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Prioritizing labor law enforcement services to vulnerable groups such as child workers, people with disabilities, agricultural day workers, seniors, aboriginal peoples, and LGBTI people, thus contributing to positioning PROFEDET as a reliable institution for the defense of their labor rights.
Specify if the program has any internal and external evaluations, if applicable, include key findings:
Internal: No.
External: Yes.
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2011. Consistency and Outcome Evaluation according to the guidelines and terms of reference of the National Council for the Evaluation of Social Development Policy (CONEVAL), with the School of Economics of the National Autonomous University of Mexico (UNAM) serving as the evaluator, through a study of the outcomes of the program’s design and procedures. The evaluation concluded that the program’s design and operation are consistent and result-oriented, and in close relationship to sectoral and national strategic objectives. The procedures to carry out the provision of services are in strict correlation with its regulatory documents, which are standardized, systematized and verified. The program delivers positive outcomes that benefit its users.
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2001-2014. Labor Public Policy Evaluation from the Superior Audit of the Federation (ASF) of the Chamber of Deputies, in order to determine the level of progress in the resolution of problems related to insufficient security measures at work centers, the decline of labor peace, the reduction of minimum wages’ purchasing power, and low productivity, all of which negatively affect labor relations. The evaluation concluded that PROFEDET fulfilled the objective of preserving labor peace and justice by prioritizing conciliation of conflicts and avoiding labor lawsuits to a greater extent, especially as a result of the 2012 labor reform.
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2015. Special Performance Audit from the Superior Audit of the Federation (ASF) of the Chamber of Deputies, whose objective was to inspect and verify that legal representation, conciliation and advice definitely contribute to the protection of workers’ rights.
